m8bet Privacy Policy – Your Data, Protected

m8bet ("we", "us", "our") is committed to protecting the privacy of every member who uses our platform. This Privacy Policy applies to all personal data collected through the m8bet website, mobile application, and any related services.

When you create an m8bet account, deposit funds, place bets, or contact our support team, you share personal information with us. This policy explains exactly what we do with that information, who we share it with, and how long we keep it. We believe you have every right to know how your data is handled, and we have written this policy in plain language so it is easy to understand.

This policy should be read alongside the m8bet Terms and Conditions and our Responsible Gaming page, both of which contain additional information relevant to your use of the platform.

m8bet collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and occasionally from third-party verification services. The table below summarises the main categories of data we collect.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required by law or responsible gaming obligations.

m8bet uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a member. Here is how your data is used:

• To create and manage your m8bet account, including verifying your identity and age.
• To process deposits, withdrawals, and all financial transactions on the platform.
• To detect and prevent fraud, money laundering, and other illegal activity.
• To provide customer support and respond to your queries and complaints.
• To send you important account notifications, such as deposit confirmations and security alerts.
• To personalise your experience on m8bet, including showing relevant promotions and game recommendations.
• To comply with legal and regulatory obligations applicable to online betting platforms.
• To monitor betting patterns and support responsible gaming interventions where necessary.
• To analyse platform usage and improve the overall m8bet experience for all members.

m8bet processes your personal data on the following legal grounds:

• Contract performance — processing your data is necessary to provide the m8bet service you signed up for, including account management and transaction processing.
• Legal obligation — we are required by law to verify your identity, retain certain financial records, and report suspicious activity to relevant authorities.
• Legitimate interests — we process some data to protect the security of the platform, prevent fraud, and improve our services, where these interests are not overridden by your rights.
• Consent — for optional activities such as marketing communications, we rely on your explicit consent, which you can withdraw at any time.

m8bet does not sell your personal data. We share your data only in the following limited circumstances:

• Payment processors — we share necessary financial data with bKash, Nagad, and banking partners to process your transactions securely.
• Identity verification providers — we use third-party KYC services to verify your identity and age as required by our operating obligations.
• Game and software providers — some game providers may receive limited technical data to deliver their games on the m8bet platform.
• Legal authorities — we will disclose your data to law enforcement or regulatory bodies when required to do so by law or court order.
• Fraud prevention agencies — we may share data with fraud detection services to protect the platform and all members from financial crime.

All third parties who receive your data are required to handle it securely and in accordance with applicable data protection standards. They are not permitted to use your data for their own marketing purposes.

m8bet uses cookies and similar tracking technologies to make the platform work properly and to understand how members use it. Cookies are small text files stored on your device when you visit the m8bet website.

• Essential cookies — required for the platform to function. These cannot be disabled as they are necessary for login sessions and security.
• Analytics cookies — help us understand how members navigate m8bet so we can improve the experience. Data collected is aggregated and anonymised.
• Preference cookies — remember your settings and preferences, such as language and display options, so you do not have to set them every time.
• Marketing cookies — used only if you have consented to receive personalised promotions. You can opt out at any time through your account settings.

m8bet retains your personal data for as long as your account is active and for a period after account closure as required by law and our operational needs. The general retention periods are as follows:

• Account and identity data is retained for a minimum of five years after account closure to comply with anti-money laundering regulations.
• Financial transaction records are kept for at least five years in line with financial record-keeping requirements.
• Customer support communications are retained for two years after the last interaction.
• Technical and usage data collected via cookies is typically retained for up to 13 months.

Once the applicable retention period has passed, your data is securely deleted or anonymised so it can no longer be linked back to you as an individual.

As an m8bet member, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected].

We will respond to all data rights requests within 30 days. In complex cases, we may extend this by a further 60 days, and we will notify you if this is necessary.

m8bet takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, or disclosure.

• All data in transit is protected using TLS 1.2 or higher encryption.
• Sensitive data at rest, including financial information, is stored using AES-256 encryption.
• Access to member data is restricted to authorised m8bet staff on a strict need-to-know basis.
• Our systems are monitored continuously for suspicious activity and potential security threats.
• Regular security audits and penetration testing are conducted to identify and address vulnerabilities.
• Two-factor authentication is available for all m8bet accounts and strongly recommended.

m8bet is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps to prevent minors from creating accounts.

If we discover that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on m8bet, please contact our support team at [email protected] so we can investigate and act promptly.

m8bet may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we will notify you by email or by displaying a prominent notice on the m8bet platform.

The updated policy will take effect from the date it is published on this page. We encourage you to review this page periodically so you are always aware of how your data is being handled. The "Last updated" date at the top of this page indicates when the most recent changes were made.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how m8bet handles your personal information, please get in touch with our team. We are available around the clock to help.

• Email: [email protected]
• Live chat is available inside your m8bet account after login, 24 hours a day.
• Support is available 24/7, including weekends and public holidays in Bangladesh.

For data deletion or access requests, please include your registered email address and a brief description of your request so we can process it as quickly as possible.